Maximizing Battery Performance isn’t just a slogan – it’s right at the heart of everything we do and every product we make. It means we push the boundaries of research and development to bring new battery charging technologies to the market. Our customers expect nothing but the best from our products, whether they’re using them at home, in the workshop, as an essential part of their day-to-day work, or even at the race tracks. And we’re ahead of the competition because we constantly improve and constantly innovate. Look around and you’ll see that our entire organisation lives and breathes this approach. Where others have diversified, we remain focused on maximising battery performance. That’s why CTEK is the global market leader in battery management solutions. www.ctek.com
CTEK is now looking for a Global Support Manager!
CTEK was founded 1997 in Sweden where the founder and inventor created the first ever battery charger to use electronic pulse technology. Now, 22 years later, CTEK is a global market leader in battery management solutions offering a broad product range to meet the demands of vehicle owners, professional workshops, energy companies and facility owners.
CTEK is, assisted by Novare Search & Selection, recruiting a Global Support Manager. The Global Support Manager is a new position that has been created to further enforce CTEK´s support function.
The Global Support Manager´s main responsibility is to provide a world class support function that meets the support requirements of CTEK´s customers and its own sales organizations. The Manager will have responsibility for setting up, maintain and develop an effective organization and have the overall management responsibility for the employees included in Customer Operations, Customer Support, Skillbase Training and Warranty Handling. He or she will be the process owner of the method Voice of the Customer as well as the owner of the CRM system Salesforce.
Authorities and duties
- Responsible for proposing and follow-up budget for the overall support organization
- Lead the support teams in accordance with the agreed budget and plans
- Establish, lead and develop the support organization which could mean a combination of leading managers and having direct reporting employees
- Take the daily necessary decisions on an operational level
- Have a close dialogue with customers to ensure the right deliveries of support
- Cooperate with different CTEK organization parts
- Define and implement KPI for support
- Propose, develop and change the organization when necessary
Placement: Vikmanshyttan, close to Hedemora (Dalarna)
Reports to: Head of HR, IT and Global Support
You have a minimum of 3-5 years’ work experience having led a global support organization, preferably within retail, and a university degree. You have excellent skills in English, preferably good skills in Swedish and a plus with other language skills.
As a person you have a positive mindset, are self-cofident and a natural leader. Furthermore, you are serviceminded, teamoriented and driven as a person.
If this sounds like your kind of challenge, please apply today! For more information about the position or the process, please contact Helene Sköld, firstname.lastname@example.org or Sardonia Omed, email@example.com. Please note that we do not accept applications through e-mail, due to GDPR.